We share insights on leading with emotional intelligence quarterly.

Claudia Richman Claudia Richman

The Sales Bottleneck: Why Your Best People Are Burning Out

At the end of 2025, we spoke with 15 leaders of small-to-mid-sized software agencies about what was keeping them up at night. The answer wasn’t AI replacing delivery teams.

It was that AI is creating a ceiling on growth by creating a leadership bottleneck.

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Claudia Richman Claudia Richman

Three strategies to navigate communication breakdowns 

Amid the seemingly endless tensions businesses face to do more with less, communication breakdowns pose challenges we all recognize: misaligned teams, vague directives, and missed opportunities. These result in unmet deadlines, conflicting visions, frustrated employees, and missed targets. Yet, these challenges are not only preventable, but they also hold the seeds of transformation.

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